Current Health and Safety Policies
Masks are encouraged but not required in our MainStage performance space.
The Know is an intimate venue, with audiences and artists in close proximity to each other, so our Covid mitigation protocols may differ from those at other theatres.
Here are the highlights:
- Our ventilation system in the performance space will be running at all times to increase the amount of outside air circulating through the building. This may mean it gets a little chilly if you sit directly beneath an air vent. We recommend bringing layers to the theatre, even if it’s hot outside.
- Our Underground Lobby bar is once again open, with similar ventilation precautions as our mainstage space.
- High touch surfaces throughout the building are frequently cleaned and sanitized.
- If you’re feeling unwell, please stay home! We’re happy to transfer your tickets to another performance date, a livestream/video on demand ticket, or a different show.
Covid policies are subject to change based on data from the Ohio Department of Health, the CDC, and consultation with public health experts. Our goal is to protect our community not just from infection, but also long-Covid, which studies show affects 20% of those infected with Covid, regardless of severity of initial symptoms. We will reassess our masking requirement when new case levels drop below 30 / 100,000 per week for more than three consecutive weeks as reported by the Ohio Department of Health.
Please take note of the following protocol so that you know what to expect when you arrive, and our team can make sure you have a healthy, safe experience enjoying your show at the Know.
When you arrive:
The “Underground” Lobby will open one hour before your show: 6:30 for a 7:30 PM show and 2:00 for a 3 PM show.
Before you enter – If you are feeling unwell, or experience any potential symptoms, please stay home! We’re happy to transfer your ticket to another night or switch you to a video-on-demand pass.
In the building:
For the safety and comfort of you and your fellow patrons, the Know staff, and our artists, respect those who may wish to maintain personal distance and who continue to mask.
Elevator – If you need the elevator to access the upstairs performance space, let our House Manager know when you check in – we are happy to help.
Seating – The seating area will open roughly 10 minutes before showtime. We’ll let you know when you can begin making your way upstairs. Please be patient – we promise, there’s not a bad seat in the house!
At this time, we are continuing to have more space between seats than prior to the pandemic. Please do not move the chairs closer together; we have them spaced intentionally to provide additional air circulation.
Programs – We will offer paper cast lists for the production, and you’ll receive a link to our full digital program in your email. You’ll also be able to access it in the space by scanning a QR code, which will be on display in various locations around the lobby area. Thank you for reading!
After the show:
We invite you to hang out with us in the Underground to chat about the show, and mingle with artists! We’re working to reintroduce our Play(under)ground post show program on select nights. Keep an eye on this sit and social media channels for details!