Pandemic Health and Safety Policies
For the safety of our cast, crew, and patrons, indoor audiences are required to wear masks and provide proof of COVID-19 vaccination or negative test certification for entry.
Please take note of the following protocol so that you know what to expect when you arrive, and our team can make sure you have a healthy, safe experience enjoying your show at the Know.
When you arrive:
The “Underground” Lobby will open one half hour (30 minutes) before your show: 7:30 for an 8 PM show and 2:30 for a 3 PM show.
Please note: The Know Theatre bar will not be open during the run of Glassheart.
If you arrive earlier than one half hour before your performance, the front door will be locked. We’ll unlock it as soon as we are ready to open – thank you for your patience.
Before you enter – If you are feeling unwell, or experience any potential symptoms, please stay home! We’re happy to transfer your ticket to another night or switch you to a video-on-demand pass.
When you enter the building:
Patrons must be wearing a mask that fits over their nose and mouth whenever you are in the building of Know Theatre.
KF94, KN95, N95, and surgical masks that fit tightly to the face are most effective at preventing transmission of Covid-19. Regardless of the type of mask you choose, it should fit tightly to the face.
Please ensure your mask is secured before you enter.
When you approach the front desk, have your photo ID and proof of either vaccination status or appropriate negative COVID test result ready for our house manager to check in.
Acceptable forms of proof of vaccination (preferred):
- Your CDC vaccination card
- A photocopy or scanned image of your CDC vaccination card.
- Documented proof of vaccination from medical record or vaccine provider.
Acceptable COVID test results for entry:
- Timestamped photo of PCR test results confirmed no earlier than 72 hours prior to performance time
- Timestamped photo of rapid antigen test results confirmed no earlier than 4 hours prior to performance time
- No patron will be admitted without one of the above proofs of vaccination or negative COVID test results.
If you cannot provide proof of full vaccination status or negative test results, we’ll be happy to book you for an alternate performance or convert your ticket to a digital performance for viewing at home.
In the building:
For the safety and comfort of you and your fellow patrons, the Know staff, and our artists, take care to maintain 6’ of distance between you and others outside your party whenever possible. Avoid lineups or bottlenecks at the door. Respect each others’ personal space – we’ll get you in to the performance space in an orderly fashion, we promise!
Elevator – If you need the elevator to access the upstairs performance space, let our House Manager know when you check in – we are happy to help.
Seating – The seating area will open roughly 10 minutes before showtime. We’ll let you know when you can begin making your way upstairs. Please be patient – we promise, there’s not a bad seat in the house!
Seats will be spaced out more than you are accustomed to at previous Know performances.
Please do not move the chairs closer together; we have them spaced intentionally to provide additional air circulation.
Programs – We will not be offering paper programs for this production – you’ll receive a link to our digital program in your email, and you’ll also be able to access it in the space by scanning a QR code, which will be on display in various locations around the lobby area. Thank you for reading!
After the show:
While we love getting to catch up with you, for now – until the pandemic conditions become more suitable for gathering – we’re asking you to please exit the building upon the completion of the performance and curtain call.
If you have friends or family in the performance, please make plans to meet up with them in an alternate location. We thank you for your cooperation and understanding.